 |
|
PLEASE READ
ENTIRE PAGE CAREFULLY!
1) Passwords are Case Sensitive…please be sure you enter your UserID (User Name) and Password as you did when you signed up or they will not work (case sensitive and spaces between words sensitive, if any):
Here is Where You Go to Find Your Exact Password:
Find Your SongConnect™ Password Here
If you failed to access your password using the above link, SKIP DOWN TO #8 below.
If you have retrieved your correct
password, continue on to #2…
2) Make Sure You Are Loging In on the Proper Website…
LaCostaMusic.com Has Several Membership Websites. Your Password will ONLY work on sites you have joined. Your Password will NOT work to enter membership sites you have not joined (the "Authorization Required" page will appear). For example, if you try to click on any links marked SMP or MBD, you will not be allowed access unless you have a SMP or MBD Account (the SMP and MBD sites are completely separate membership sites and you must be a SMP or MBD member to enter those sites).
Here is Where You Go to Login to View the SongConnect™ Tip Sheet (scroll down to the Login Link):
SongConnect™ Subscription Administration and Login Page
3) Handshaking and other types of
"glitches" can often occur when there is high traffic,
i.e., when your Internet connection is slow. If this is a problem
(especially on Friday afternoons), just wait for a few minutes
and try again.
4) Your ISP could be having an overload
problem...If you use AOL, it is particularly known for not providing
enough bandwidth to properly handle its customers' demands. I
would not recommend AOL as an ISP, they constantly have bandwidth
problems. Not having enough bandwidth will cause your browser
to have trouble "handshaking" with a web page. Plus,
when a web page requires a Password, the handshake is particularly
vulnerable to bandwidth since it has to swap more information
to enable the connection to be fully completed.
5) Also, your modem may not connect
at its fastest capable rate...reconnect and check to see if your
modem connects at its optimum speed. Connecting at a lower speed
can cause handshaking problems which can cause the dreaded "Authorization
Required" error page to
appear…
AUTHORIZATION REQUIRED ERROR PAGE:
6) Sometimes your own browser can
glitch and it will keep you from making contact with a Password
Protected Member's Home Page (or with any other individual web
page on the Internet). This can happen because of high traffic
on the Internet or if your modem or ISP is not working properly.
If this happens you may get a page with a message such as: "Authorization
Required." Since the handshake
between your web browser and the web page was never completed,
your web browser "thinks" it was denied entry to the
web page...even though it was actually only a browser misconnection
problem (i.e., your browser glitched before it ever got to the
Password Protected Member's Home Page).
If you get the "Authorization Required" error page follow these steps:
a. First, refresh (reload) your
browser window so it will try to reconnect to the web page afresh.
This means you need to refresh/reload
(View dropdown menu) your browser
while that "Authorization Required" error page is still
on your screen. This is a glitch
in your own browser, i.e., your browser did not complete the "handshake"
when it tried to send your User name and Password and you therefore
must refresh the page so it will try sending the Password again.
If you do not refresh (reload) while the "Authorization Required"
page is on your screen, your browser will continue to display
the error "Authorization Required" when you again try
to access the same Password Protected Member's Home Page.
b. If the "Authorization Required"
error page still persists, you will have to access the Password
Protected Member's home page via a different web address than
the original one you tried (if you access the Password Protected
Member's Home Page via one of the below alternate web addresses
it will clear out the "Authorization Required" error
page on your computer's hard drive, and you should not have this
problem again)....
Try any of these alternate web addresses to go to the SongConnect™ Member's Home Page:
http://lacostamusic.com/songconnect/
or
http://lacostamusic.com/songconnect/index.htm
or
http://www.lacostamusic.com/songconnect/index.htm
c. You may even have to shut down and reboot your computer and re-try steps 6a and 6b above to get your browser to refresh properly.
d. If this problem still persists
it is possible your User ID and Password are corrupted. Use our
feedback form to report a non-working User ID and Password: Feedback for Non-working Password
7) Sometimes our server is down
temporarily for monthly maintenance and other emergency maintenance.
This usually only lasts for a few hours. Try again every hour,
if the site is down for more than 4 hours…
8) Please contact us using this
form: http://www.lacostamusic.com/orderformfeedback.htm
.
.
.
© Copyright 
La Costa Music All Rights Reserved